Terms & Conditions

You are advised to read these terms and conditions of use carefully before using this site. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions and any other law or regulation that applies to the site. By using this site and registering with us, you agree to be bound by the following terms and conditions. If you do not agree with any part of the following terms and conditions, please do not use this site.

 

1. OWNERSHIP

 a. All materials used and displayed on this site, including but not limited to text, software, graphics, icons, illustrations, artwork, names, logos, trademarks and service marks are the property of Asianventure Tours  and its licensees and licensors, and are protected by trademark and other laws.

 b. You are not permitted to modify, reproduce, republish, disseminate, distribute, sell, transfer, or modify any part of this site without the permission of Asianventure Tours  and/or its licensees and licensors.

 

2. UNDERTAKINGS

 a. You represent that you are of sufficient legal age to enter into this agreement and use this site in accordance with all the terms and conditions herein. You understand that you are financially responsible for all uses of this site by you and those using your login information.

 b. You are responsible for maintaining the confidentiality of the account and password and fully responsible for all bookings and activities occurred under your account or password. You shall immediately notify Asianventure  Tours of any unauthorized use of your account or password or any other breach of security. You are advised to change your password regularly as a precaution.

  c. You must provide full and accurate information (including but not limited to names, passport numbers, age gender, occupation, addresses, telephone numbers and e-mail addresses) when accessing this site and/or when making any online travel reservations.

 d. You are to honor your online reservations made through this site and remit to Asianventure Tours all charges for all services and products booked; payment terms will be by credit card. You are also liable for any surcharges, cancellation of bookings, unauthorized bookings made by yourself or on behalf of unregistered person (s).

 e. You must pay in full for all online reservations for any travel service or product prior to consumption.

 f. You agree to use this site to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You are prohibited to use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

 g. You are not to copy, reproduce, republish, upload, download, store, sell, post, transmit, broadcast, circulate, distribute, display, create derivate works from or in any way exploit the content of this site without the permission of Asianventure Tours. You are permitted to print extracts of the materials presented on this site on a single computer for your personal, non-commercial use only.

 h. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property, laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

 

3. AMENDMENTS

Asianventure  Tours shall have the right to amend these terms and conditions with or without notice at any time and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. Such changes shall be effective upon posting of such terms on this site.

 

 4. INDEMNITIES

 You shall defend and indemnify Asianventure  Tours from and against all claims, demands, actions, proceedings, damages, liabilities, loss, expenses (including legal costs on a solicitor and client basis) which may be made against or suffered or incurred by Asianventure  Tours arising directly or indirectly from your use of this site, whether authorized or not authorized by you, with or without your knowledge; and/or any act, omission, misconduct, negligence or any breach of any of the terms and conditions contained herein on your part.

 

5. LINKS

This site may contain hyperlinks to web sites operated by third parties. The inclusion of hyperlinks to any such web sites does not imply Asianventure  Tours 's endorsement of such web sites nor any association with their operators. Asianventure  Tours is not responsible for the contents of other web sites. Linking to any hyperlinked web sites is done at your own risk and subject to the specific terms and conditions (if any) of such hyperlinked sites. This Site also may contain advertisements by third parties. Unless otherwise specifically stated on this Site, we do not endorse or make any representation or warranty regarding the liability or quality or accuracy of any products or services featured in, or linked to any advertisements that appears on this Site.

  

6. DISCLAIMER AND LIMITATIONS

 a. All products and/or services offered for sale and/or reservation on this site are subject to availability; acceptance, confirmation, denial, cancellation and/or postponement of such product and/or service is solely at the discretion of the product supplier. Asianventure  Tours shall not be  liable for any claims against overbooking, misinformation or mishandling of reservations by suppliers, and/or any other dissatisfaction or complaint relating to the quality of the products and/or services provided by the supplier or otherwise howsoever. In the event of mishandling, misinformation or overbooking by a supplier, or any dissatisfaction or complaint aforesaid, you should take up the matter directly with the supplier who are under an obligation to deal with such matters in accordance with Asianventure Tours  policies.

 b. Asianventure Tours has taken all reasonable steps to ensure that this site is error free and virus free. However, Asianventure Tours does not warrant and cannot warrant that the use of this site will be uninterrupted, error free or virus free.

 c. Saving for Asianventure  Tours  's willful default and gross negligence, Asianventure Tours  shall not be liable for any injury, loss, claim, damage of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which  arises out of or is in any way connected with any use of this site or content found herein, any failure or delay (including but not limited to the use of or inability to use any component of this site for reservations), or the performance or non-performance by Asianventure  Tours  or any third party suppliers, even if such party has been advised of the possibility of such damages, or for any other party. If, notwithstanding the foregoing, Asianventure  Tours  should be  liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or use of this site or its content, the liability of Asianventure  Tours  shall in no event exceed, in aggregate, the total price of the reservation (s) with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to Asianventure  Tours and without any liability whatsoever, Asianventure Tours at any time and without notice may terminate or restrict your access to any component of this site.

 d. Asianventure Tours shall not be liable for failures or delays in performing its obligations arising from any cause beyond its control, including but not limited to acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, riots. Asianventure  Tours shall not be liable for any delay in performing or failure to perform obligations if the delay or failure results from such events or circumstances outside its reasonable control. Such delay or failure shall not constitute a breach on the part of Asianventure Tours .

 

7. ADDITIONAL TERMS

 Additional terms and conditions may apply to reservations, purchases of travel products and services and other uses of portions of this site. By agreeing with the terms and conditions contained herein, you also agree to abide such additional terms and conditions.

 

8. REFUNDS AND PENALTIES

 a. Asianventure Tours reserves the right to decline any purchase for any reason on condition of refunding in full any unutilized monies collected from you for that purchase, and shall not be held liable for any claims for damages or compensation.

 b. For every product and/or service offered on this site, there is a cancellation policy and time period for refunds to be processed when a fully paid reservation is cancelled. You will receive a refund of the full reservation price less cancellation charges (if any) into your credit card account. You agree to bear the cost of any penalties and administration fees for products and/or services booked but not utilized for any reason.

 c. For request for refunds of unused hotel vouchers, you must present evidence such as endorsement and/or cancellation number (if applicable), fax or acknowledgement or name of hotel staff from the hotel concerned to Asianventure Tours within fifteen (15) days from the check-out date. Should request for such refunds be received later than fifteen (15) days. The refund rate is mentioned in our cancellation policy.

 d. For request for refunds on issued air tickets, train tickets, boat tickets and holiday package, you are required to contact Asianventure Tours directly. The refund rate is mentioned in our cancellation policy.

 e. You agree that multiple over-lapping bookings for the same traveler/s are not allowed and may result in penalties to be borne by you.

MEET OUR TEAM

Mr. Hong

Mr. Hong

Director Of Sales

He holds a wealth of experience in the travel industry starting work as a tour guide back in 1993, Hong then moved up the chain to become a tour leader which saw him travel extensively in the region expanding his knowledge every step of the way. After a good number of years he decided to start his own venture, Asianventure and his contacts in the region serve to deliver outstanding value year after year to our ever-growing client base. Not one to sit around idle, he fills his spare time with his own hobbies, adventure travel and photography.

Mr. Samnag SENG

Mr. Samnag SENG

Operations Manager

Samnang has been with us for almost 12 years as Operations Manager in Cambodia. He has been our great asset due to his responsibility, quick to understand, and most of all honesty. With his ability in handling the tours within Cambodia, we continue to grow rapidly till now. Hope you will enjoy his services with us soon.

Ms. Hien

Ms. Hien

Sales Executive

Also starting out as a tour guide after graduation Hien has a comprehensive understanding of the varying needs of all the different tours we have on offer. She gained additional experience working as sales staff for various tour companies before joining Asianventure at its inception in 2004. In her spare time she loves to travel to far-flung parts of the region to seek peaceful times away from the busy city life and potentially new destinations for our clients.

Mr. Nam

Mr. Nam

English-speaking Tour Leader

He has been leading tours of all styles and levels since we began operating in 2004. A friendly and professional tour guide with a vast range of experience throughout Vietnam and its neighboring countries.

Ms. Tuyet

Ms. Tuyet

Accounting Manager

Languages and numbers is what gets Tuyet ticking and that’s why she chose to study Japanese Language and Accounting Systems at university. By the time Asianventure was up and running it wasn’t long before our expanding client base needed someone dedicated to come in and look after the finance side of things. Her language forte is Japanese but she also has skills in German and English.

Mr. Khoa

Mr. Khoa

French-speaking Tour Leader

After graduating from university in French he spent two years in the mountains of Sapa studying the hill tribe cultures there. On his return to Hanoi he worked as a tour guide for French tours. A well-respected tour guide in Vietnam he now also conducts tour guide training courses.

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